Nobody got into the trade to chase invoices, argue over contracts or handle a customer kicking off. But it comes with the territory. Tool Talk is free, straight-talking advice on all of it — one tradie to another.
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Deposits, staged payments, chasing late payers and what to do when someone won't cough up.
What you should put in writing, terms that protect you, and why a quick email can save a big headache.
Handling a complaint without losing the rag, managing expectations, and keeping your reputation clean.
Knowing your worth, holding your price, and saying no without losing the work.
CIS, VAT, Making Tax Digital and keeping enough back so the taxman doesn't ruin your January.
Subbies, first employees, and the rules you need to know before someone else works for you.
Short reads. Real situations. No fluff.
The short answer is yes — and it doesn't need to be a legal document. Here's what actually protects you and how to do it in two minutes.
Read the talk → Customers & complaintsA complaint isn't the end of the world — how you handle the first ten minutes decides everything. Here's the playbook.
Read the talk → Pricing & negotiation"Can you do it any cheaper?" You'll hear it on every other job. Here's how to stand firm without being awkward or losing the work.
Read the talk → Getting paidYes — and for materials-heavy jobs you probably should. How much is fair, when to take one, and how to make it stick.
Read the talk → Getting paidThe calm, step-by-step way to chase an unpaid invoice — from a friendly nudge to the small claims court.
Read the talk → Getting paidOften yes — but it depends whether the customer is a business or a household. Here's exactly when and how much.
Read the talk → Contracts & paperworkThe 14-day cancellation right catches loads of tradespeople out. What it means, and the simple notice that protects you.
Read the talk → Customers & complaintsWhen a review is just opinion, when it crosses into defamation, and the reply that wins you more work than it costs.
Read the talk → Customers & complaintsThe standard your work must meet, what happens if something's wrong, and why you get the chance to put it right first.
Read the talk →Tool Talk gives general guidance to help you run your business — it isn't formal legal, tax or financial advice. For anything serious or specific to your situation, check with a qualified professional.
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